Ordering Policy

Shipping Time

Most orders are shipped within 10 days of the order being placed. Therefore, you can expect to receive your order within 2 weeks from the date we receive it.  Shipping time is not guaranteed. Rush orders possible and can be done as quickly as next day – additional charges do apply.

Payment Options

At this time, we accept cheques and cash only.

Proofs

Proofs are e-mailed to the address provided. The order will not be printed until we receive your approval. Be sure to check this proof carefully. You may choose to have your order printed without a proof. However, we reserve the right to require proof approvals at our discretion.

Privacy Policy

Pinetop Designs is committed to protecting your privacy. Information that is submitted is used strictly for the purpose of serving you. We will save your e-mail, billing and shipping address for the sole purpose of streamlining your future shopping experiences with us. We will not sell, share, or rent this information to others in any way.

Unintended Order

If you place an order by mistake, please call us immediately, and we will cancel the order for you. However, once an order is in production, it is your responsibility to pay for it. Therefore, please make sure that you are satisfied with your selections before completing your order.

Late Orders/Missing Orders

Please notify us if you have not received your order within 2 weeks of placing it. When 30 days have passed since your order was placed, we can no longer track or replace your order.

Damaged Orders

Upon receiving your order, please check to make sure the printed item(s) are correct and you have the quantity ordered. If you notice that your order became damaged in any way in the shipping process, please contact us immediately. Any damage or missing items must be reported within 7 days of delivery. No replacements, allowances or credit will be given after that period of time.

Errors

We will read your order carefully. However, we cannot guarantee that we will always catch customer errors. Therefore, it is vital that you carefully check the text on your order form and your proof, especially the spelling of proper names. We are not responsible for errors that occur from incorrect or incomplete text.

From time to time, errors do occur. If there is a printing error on your order, please contact us within 7 days of receiving it so we may reprint it. Orders that need to be reprinted are given a priority RUSH status at no additional charge and are printed at no cost to you. If the error was in your entered text, we will work with you to correct the mistake and reprint the item for you at a discount.

Changes

We will not make changes or corrections to your order without explicit instructions from you, except for obvious errors in spelling of common words. We need written permission from you via e-mail in order to make changes to your order. We will make every effort to accommodate your request for changes after submitting your order. However, we may not be able to stop or change an order once it has been put into production. If it is too late to make changes to your order at the time of your request, you will still be charged for the order as it was submitted.

Returns

We do not accept returns or exchanges for any items unless they were damaged upon delivery or incorrectly produced due to our mistake. However, your satisfaction is very important to us. Please notify us if you have any questions or concerns about your order. We will work with you to find a reasonable solution to any problems with your order.